Return & Refund Policy

At La Royal Jeevana – Goodness Of Life, we carefully prepare, pack and dispatch our products to ensure that they reach you safely and in good condition. As our products are food items, returns and refunds are handled with special care.

1. Returns

Due to the nature of our food products, we generally do not accept returns of products that have been delivered correctly and are not defective or damaged.

However, we may consider a replacement or refund in cases such as:

  • Wrong product received
  • Product received in damaged condition
  • Product damaged during delivery
  • Product received with a manufacturing or packaging issue

Any return or refund request will be reviewed on a case-by-case basis.

2. Damaged or Incorrect Product

Please inspect your order when it is delivered.

If you receive a damaged, defective or incorrect product, contact us as soon as possible with:

  • Order number
  • Customer name
  • Details of the issue
  • Clear photographs of the product and package

This information helps us verify the issue and provide the appropriate resolution.

3. Refund Eligibility

A refund may be considered when:

  • The wrong product was delivered
  • The product arrived damaged or unusable
  • A verified product or packaging issue has occurred
  • We are unable to provide an appropriate replacement

Refund eligibility will be determined after reviewing the order and the issue reported by the customer.

4. Replacement

Where appropriate, La Royal Jeevana may offer a replacement instead of a refund.

If a replacement is approved, the replacement product will be arranged based on product availability and applicable shipping arrangements.

5. Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products that have been opened or consumed
  • Products damaged after delivery due to improper handling or storage
  • Changes of mind after purchase
  • Incorrect delivery information provided by the customer
  • Issues caused by failure to follow product storage instructions

6. Refund Process

Once your refund request is approved, the applicable refund amount will be processed through the original payment method or another suitable method, depending on the payment and order circumstances.

The time taken for the refund to reflect in your account may vary depending on the payment service provider or bank.

7. Cancellation

Order cancellation requests should be made as early as possible.

Once an order has been processed, packed or dispatched, cancellation may not be possible.

8. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return or refund is approved because of an error attributable to La Royal Jeevana or a verified delivery/product issue.

9. Food Product Storage

Customers are responsible for storing the products according to the storage instructions provided on the product packaging or product page.

Refund or replacement requests related to spoilage or product condition caused by improper storage may not be accepted.

10. How To Contact Us

For return, replacement or refund assistance, please contact us with your order details:

La Royal Jeevana – Goodness Of Life
1/77, Post Office Street,
Thoraipakkam, Chennai – 97,
Tamil Nadu, India

Phone: 98844 72222
Email: Jeevanafoods@gmail.com

11. Changes To This Policy

La Royal Jeevana may update this Return & Refund Policy from time to time based on changes in our products, operations or business practices.

Any updated version will be published on this page with the revised Last Updated date.

Goodness Of Life

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